Privacy Policy

This Privacy Policy outlines the collection, use, and sharing of your personal information when you visit or submit an order from www.sendresoles.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, certain information about your device is automatically collected, including details regarding your web browser, IP address, time zone, and cookies installed on your device. Further, as you browse the Site, we gather information about the individual web pages or products viewed, referring websites or search terms, and interactions with the Site. This information is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files: These track actions occurring on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you submit a resole request through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and shoe details. This information is referred to as “Order Information.”

When we reference “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We utilize the Order Information primarily to fulfill any orders placed through the Site (including processing payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • Provide information or advertising related to our products or services, in line with your preferences.

Device Information is used to help screen for potential risk and fraud (particularly through your IP address) and improve and optimize our Site (for instance, by generating analytics about customer browsing and interactions and assessing marketing and advertising campaign success).

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

DO NOT TRACK

Please note that our Site’s data collection and use practices do not change when a Do Not Track signal is received from your browser.

DATA RETENTION

Order Information will be maintained for our records unless and until you request its deletion.

CHANGES

This privacy policy may be updated periodically to reflect changes to our practices or other operational, legal, or regulatory reasons.

CONTACT US

For further information on our privacy practices, questions, or complaints, please contact us via e-mail at contact@sendresoles.ca.